Descriptions
Within an organization or company, the ability to build relationships with customers is one of the most important keys to success. Internally, the ability to establish effective collaboration has an impact on increasing efficiency, productivity, and profitability. While externally, this success will have a positive impact on stakeholders to improve the company’s image.
Considering the importance of this matter, it is only natural that all leaders and employees in the organizational environment develop competencies to build relationships with customers.
To be able to build relationships with customers effectively requires an understanding of the various types, expectations, needs, and roles of customers in the organization which is the material for developing strategies to deal with these customers. In the customer relationship management system training program all of these things are discussed so that it is hoped that they can increase insight as well as skills for leaders and employees to encourage increased performance.
Objectives
After this training, participants are expected to:
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- Customer Relationship Management System Definition and Philosophy
- Customer satisfaction
- Cultural Model of Customer Satisfaction
- The Key to Successful Customer Service
- Customer Preposition Strategy and Product and Service Credibility
- Customer Handling Strategy
- Perspectives and Measures of Customer Relationship Performance in the Balanced Scorecard
- Consumer behaviour
- Improving the Quality of Customer Service
- Position and Role of Customer Relations in the Organization
- Customer Relations Performance and Competency Standards
- The Key to Successful Customer Relations
- Tips for Building a Successful Customer Relationship
Participants
To be able to build an effective customer relationship management system, the ones who follow this training are all leaders in the organization, especially those engaged in marketing and trade as well as consultants and academics who play a role in solving organizational and corporate problems.
Methods
Presentations, Discussions, Brain Storming, Case Study, and Practice.
Place
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- Ibis Style Hotel Yogyakarta
- Gino Feruci Hotel Bandung
- Sofyan Betawi Menteng Hotel Jakarta
- Harris Seminyak Hotel Bali
- In House Training*
The Facility and investment
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- The facility: Hard Copy Material, USB Flash disk, Training Kits, Coffee Break & Lunch, Certificate, Souvenir
- Investment of Rp. 6.000.000,- (Six million rupiah) per participants
E-Learning
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- Using the Zoom Application
- The facility: Hard & Soft Copy File, USB Flashdisk, Training Kits, Certificate, Souvenir
- Investment of Rp 4.000.000,- (four million rupiah) per participants
*For more information, please contact customer service
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