“Telemarketing Skills: Persuasive Communication Strategies, Effective Closing, and Optimizing Telephone-Based Sales”
Silabus bahasa indonesia –> Telemarketing Skills
Descriptions
Telemarketing skills are skills that a person needs to have in selling or offering a product over the telephone. Telemarketers generally can do work anywhere, at home or in the office, they do not need to meet with customers directly. With such work characteristics, a telemarketer is required to have the ability to influence and inform customers as if they met directly with their customers.
Telemarketing skills training is structured to improve telephone communication skills. Communication skills using telephone media have now become an important part. Especially for companies that focus on sales and customer service (customer service) via telephone. This telemarketing skills training will help telemarketers enrich their telephone communication skills and techniques. Increase more self-confidence which can then have an impact on increasing sales. Helping to get prospects and new customers by improving services to customers.
Objectives
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- After this Participants can use verbal communication and word selection techniques, can build interactive conversations with your prospects.
- Participants can use effective telemarketing strategies and techniques.
Outline
- Introduction to Telemarketing
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- Definition and importance of telemarketing in business.
- Differences between telemarketing and other marketing methods.
- Effective Communication Skills
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- Active listening techniques and appropriate questioning.
- Using tone of voice and intonation to influence.
- Telemarketing Call Preparation
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- Determining the purpose and target of the call.
- Creating a call script and outline.
- Marketing and Sales Techniques
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- Approaching techniques and engaging call openings.
- Methods for overcoming objections and answering customer questions.
- Closing Sales with Confidence
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- Effective closing techniques.
- Identifying signs of customer interest.
- Telemarketing Simulation Practice
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- Role-plays and simulated telemarketing calls.
- Feedback and group discussions.
- Common obstacles and solutions in implementation.
- Case studies and discussions
Participants
This training is intended for:
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- Staff, Supervisors, Managers or levels from the IT Division, above or other divisions that need this training
- Practitioners or Professionals who want to increase knowledge about Telemarketing Skills
Methods
Presentations, Discussions, Brain Storming, Case Study, and Practice.
Place
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- Ibis Styles Hotel Yogyakarta
- Gino Feruci Hotel Bandung
- Dreamtel Hotel Jakarta
- Harris Seminyak Hotel Bali
- In House Training*
- Online Training*
The Facility
Training Modules, Certificate, Training Kits, Coffee Break & Lunch, Souvenir
Investment
Rp. 6.500.000,-/participant
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